FastTrack is available in all markets. The FastTrack team provides remote assistance in the following 12 languages: Chinese Simplified (Mandarin dialect), Chinese Traditional (Mandarin dialect), English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Thai, and Vietnamese. FastTrack.microsoft.com is available in the following 27 languages: Chinese Simplified, Chinese Traditional, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Portuguese (Brazilian), Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Czech, Greek, Hungarian, Indonesian, Malay, and Romanian. This includes the ability to create a Success Plan in the selected language. Note that a localized plan can’t be automatically changed to a different language. Note that the FastTrack team makes periodic updates adding new features and resources to the site. Localization of new features/resources can take between one to three months. In the meantime, the new features/resources are available in English, so users may experience their selected language and English on a given page until localization is complete.

Microsoft FastTrack engineers can work closely with both customers and partners during a FastTrack engagement. This teamwork helps customers benefit from all the resources and guidance available through FastTrack. With the purchase of an eligible Microsoft 365 subscription, customers, partners or field staff can request assistance for FastTrack services. With access to FastTrack’s best practices, customers and partners can use a standardized, repeatable process to support successful deployments. Additionally, partners can combine their expertise with FastTrack services to provide best-in-class solutions to their customers’ plans. Once engaged, an approved partner works with their customer to help build a plan that drives the achievement of their business goals. Local environment considerations and timelines are documented so that resources are prioritized. A FastTrack engineer can help review the plan, provide guidance about business goals, local infrastructure requirements (on-premises and/or to the cloud), timing, and resource needs. Once planning is complete, partner and customer have a blueprint for managing the customer rollout.

FastTrack for Microsoft 365 provides IT Pros customized guidance for onboarding and adopting Microsoft 365 including access to Microsoft engineering expertise, best practices, tools and resources. Included in your eligible Microsoft 365 subscriptions, FastTrack helps customers migrate data, enable effective teamwork, protect the organization from cybersecurity threats and help keep your devices and apps up to date.

See the above FAQ entry for more information about Azure Active Directory IDs. If you are currently eligible for FastTrack but are experiencing difficulty logging into the FastTrack portal because you do not have an Azure Active Directory ID, please contact the FastTrack team by sending an email to FastTrackNoTenantSub@Microsoft.comwith the subject line “FastTrack Non-AAD login” and include the following information: 

Name

Company name

Phone number at which you can be contacted for support

Time zone in which you are located

Note that by submitting your information, you are authorizing a FastTrack representative to contact you. Your information will not be shared outside of the FastTrack team and will be used solely for support purposes.

FastTrack follows a proven process to guide customers through deployment: 

1. Envision

Through FastTrack, we offer resources, tools and best practices to help customers and partners plan for a successful deployment. Start by creating a Success Plan, tailored to your business that includes both technical implementation and user adoption strategies across Microsoft 365, Azure, and Dynamics. 

2. Onboard

Once ready, customers can request onboarding to get remote and personalized assistance from our FastTrack engineers who will help them assess their technical environment and work with their IT staff or partner to ensure a smooth onboarding and migration experience. 

3. Drive value

Because our goal is to help businesses get the most value out of their IT investments. FastTrack provides customers with best practices, guidance and resources to help gain user adoption. In addition, customers will benefit from tools and guidance that help them transform their existing IT practices and effectively manage change.

Education customers can leverage the digital experience of fasttrack.microsoft.com like all other customers. Refer to FastTrack service subscription for eligibility requirements. Data migration is only available for faculty and staff (paid) seats, not student-use benefit seats. In addition, FastTrack can refer customers to Education specialists—use the Request for Assistance specific to education customers to receive a referral.